After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the Public Utilities Commission. Use the Informal Complaint form to outline complaints about a utility service or company.
Instructions to File an Informal Complaint
Choose one of the following filling method:
eFile (Electronic File)
In Person / Postal Mail
- Click the link to download the Informal Complaint Form in PDF format.
- You may choose to: - Compete the fillable form on your computer and print the form; or - Print a blank form and complete by hand.
- Deliver or mail competed form to the PUC Oahu office.
State of Hawaii Public Utilities Commission 465 South King Street, Room 103 Honolulu, Hawaii 96813