Informal Complaints

After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the Public Utilities Commission. Use the Informal Complaint form to outline complaints about a utility service or company.

Instructions to File an Informal Complaint

Choose one of the following filling method:

eFile (Electronic File)

PUC’s Document Management System (DMS) is Temporarily Down for Scheduled Maintenance

Starting Friday (2/24/17) 4:00 p.m. until Monday (2/27/17) 11:00 a.m. the Commission will not accept electronic filings (eFilings). All day Sunday (2/26/17) the DMS website (dms.puc.hawaii.gov/dms) will be unavailable. The Commission apologizes for any inconveniences.

In Person / Postal Mail

  1. Click the link to download the Informal Complaint Form in PDF format.
  2. You may choose to: - Compete the fillable form on your computer and print the form; or - Print a blank form and complete by hand.
  3. Deliver or mail competed form to the PUC Oahu office.
    State of Hawaii Public Utilities Commission 465 South King Street, Room 103 Honolulu, Hawaii 96813