Submit a Complaint
If you witness a motor carrier violating the rules and regulations of the Commission or have a complaint against a motor carrier, you may report it to the Commission by:
Report a tip to our enforcement officers. Motor carrier violation tips may be submitted anonymously or with your contact information.
If you have a problem with a motor carrier and were unable to resolve it after contacting the motor carrier’s customer service, you may file an informal complaint with us.
If your complaint is not resolved by the informal complaint process, you may wish to file a formal complaint. Your pleading must be filed in accordance with the formal complaint filing procedures set forth in HAR § 6-61-67. Your filing will be subject to a $30.00 filing fee.
If you witnessed a motor carrier violating the laws and rules of the PUC and you are available to be a witness at the hearings for the motor carrier violation, you may submit a Declaration.
After trying to resolve an issue directly with a public utility, you may wish to submit the following:
Use the Informal Complaint form to outline complaints about a utility service or company.
If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, your pleading must be filed in accordance with the formal complaint filing procedures set forth in HAR § 6-61-67. Your filing will be subject to a $30.00 filing fee.