Contact Us

Our staff is available Monday through Friday, 7:45 a.m. to 4:30 p.m. to answer your questions.

Comments

The Public Utilities Commission accepts public comment on open dockets before the Commission. To submit your comment go to the Public Comments page.

COMPLAINTS

Informal Complaints

After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the PUC.

Formal Complaints

If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, your pleading must be filed in accordance with the formal complaint filing procedures set forth in HAR § 6-61-67. Your filing will be subject to a $30.00 filing fee.

Witness for Illegal Motor Carrier Operations

If you witness a motor carrier violating the rules and regulations of the Public Utilities Commission, you may wish to file the Declaration form to enable the Commission’s enforcement officers to issue a citation based on the information you provided in your declaration.

DOCKET DOCUMENT REQUESTS

To request to review or receive copies of docket files download and complete the PUC Document Request Form and send to the Commission. All official files of the PUC shall be reviewed only at the commission’s office. Copies of document(s) cost $0.25 per page and must be paid with cash or checks. You will be notified when the files are available for review or pickup.

OPEN RECORDS REQUEST

The Uniform Information Practices Act (Modified), chapter 92F, Hawaii Revised Statutes (“UIPA”), is Hawaii’s public records law and enables increased citizen participation in state government through access to public information. For more information on the state’s open records law or submitting UIPA requests, please see the State of Hawaii’s Office of Information Practices frequently asked questions.

Open records requests to the PUC may be submitted to the contact information below.  Please attach the PUC Document Request Form to expedite processing of request.

Public Utilities Commission
465 South King Street, #103
Honolulu, Hawaii 96813
puc@hawaii.gov

Send Us A Message

To send the PUC a message complete the form on the Send Us A Message page.