Vision, Mission, Values, and Goals and Objectives

Building off of our first-ever all staff strategic planning in January 2020, the Hawaii PUC is pleased to share our updated vision and mission statement, core values, and strategic goals and objectives.

VISION

The PUC will be an innovative, equitable, and engaged regulatory leader for the betterment of Hawaii.

MISSION

Ensuring Hawaii’s public utility consumers have access to essential utilities and services that are delivered in safe, reliable and resilient ways.

HOW THE PUC FULFILLS ITS MISSION

This mission is achieved by being engaged and well-informed on emerging issues in the utility industry; fostering utilities’ economic viability; making decisions with integrity and attention to cultural, environmental, and economical concerns; and maintaining and outstanding team who are well-prepared and supported to deliver strong regulatory oversight on behalf of Hawaii’s residents.

CORE VALUES

Service • Transparency • Collaboration • Leadership

2024-2027 PUC STRATEGIC PLAN

GOAL 1

By 2027, the PUC will have established well-documented and accessible, modernized systems, including policies and procedures, and a mechanism to track issues and improvements.

  • Objective 1: Identify all PUC policies and procedures and create high-level process documents and maps.
  • Objective 2: Improve usability of the Case and Document Management System for internal and external users.

GOAL 2

PUC will continue to increase its employees’ productivity and satisfaction by enhancing their access to and understanding of human resource protocols (guidelines, policies, procedures, etc.) for professional engagement, growth, and development.

  • Objective 1: Continue to develop and implement comprehensive onboarding.
  • Objective 2: Continue to refine PUC’s professional and leadership protocols guidelines, policies, procedures, etc.) to ensure clear and consistent information on employment, compensation, and advancement is available to all staff.

GOAL 3

By 2027, the PUC will have guidelines and activities for increased public engagement that inform PUC’s decision-making.

  • Objective 1: Develop a public engagement plan including recommendations and steps the PUC may take to make improvements.
  • Objective 2: Secure resources and funding to implement the public engagement plan.
  • Objective 3: Implement the public engagement plan.
  • Objective 4: Evaluate the PUC’s public engagement performance for continuous improvement.
Updated 8/2024