Link: https://puc.hawaii.gov/motor_carriers/faqs-for-mc-tariffs/ (PDF).
Archives by Month:
- March 2026
- February 2026
- January 2026
- December 2025
- November 2025
- October 2025
- September 2025
- August 2025
- July 2025
- June 2025
- May 2025
- April 2025
- March 2025
- February 2025
- January 2025
- December 2024
- November 2024
- October 2024
- September 2024
- August 2024
- July 2024
- June 2024
- May 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- September 2022
- August 2022
- March 2022
- January 2022
- November 2021
- October 2021
- September 2021
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- December 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- January 2020
- December 2019
- November 2019
- June 2019
- May 2019
- November 2018
- July 2018
- June 2018
- April 2018
- March 2018
- January 2018
- October 2017
- August 2017
- April 2017
- March 2017
- February 2017
- November 2016
- October 2016
- September 2016
- July 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- August 2015
- July 2015
- April 2015
- February 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- June 2014
- May 2014
- April 2014
- February 2014
- January 2014
- September 2013
- July 2013
- June 2013
- November 2011
- September 2011
- August 2011
- October 2010
- September 2010
- August 2010
- July 2009
- June 2008
Before contacting the PUC to file a complaint, please first contact your utility provider to see if they can resolve your issue directly. You can find their contact information on your monthly billing statement, the telephone directory book, or online. Many utilities companies offer programs and payment assistance plans to help you pay your bill. ...
Read More
Step 1: Visit the PUC’s website at https://puc.hawaii.gov. Step 2: Click on the magnifying glass tile labeled “Search Case & Filings” Step 3: In the search bar, type in the docket number you want to subscribe to, i.e., 2022-0218. Step 4: After clicking “Search,” locate the correct docket in PUC Cases tab of the results. ...
Read More
If upon completion of the Informal Complaint process you believe a regulated utility has violated a regulation, rule, or law, you may wish to file a Formal Complaint. Your pleading must be filed in accordance with the Formal Complaint filing procedures set forth in Hawaii Administrative Rules (HAR) listed below. Your filing will be subject ...
Read More
The Commission’s Advanced Rate Design page and Hawaiian Electric’s website offer resources for understanding the TOU Study.
No, this program is for Hawaiian Electric’s customers.
The Commission intends for TOU rates to be available as the default rate option for all customers in the future. The manner in which TOU rates will become the default will be determined following the TOU Study.
Yes, nearly all utilities offer some form of dynamic pricing such as TOU rates, and several studies have shown that TOU rates enable customers to achieve meaningful bill reductions, including LMI customers.
The Commission approved bill protection for six months to allow customers the opportunity to get comfortable with the rates and learn how to implement energy-shifting and energy-saving measures. However, it is also important that the rates properly incentivize customers to shift energy usage. While bill protection may cease after the first six months, Hawaiian Electric ...
Read More
The TOU Study period is limited to one year so that Hawaiian Electric can learn about the customer experience and identify opportunities to improve the rates and support offered for customers, prior to broader rollout to all residential and commercial Hawaiian Electric customers.
