Press Release – Public Utilities Commission Issues Notice of Violation and Order to Show Cause to Sandwich Isle Communications

Posted on May 31, 2024 in News Release

HONOLULU – The Hawai‘i Public Utilities issued a notice of violation to Sandwich Isles Communications (SIC) and ordered it not to terminate service to customers and to continue service to its customers without disruption or reduction in quality; to maintain and preserve its equipment in good working order; and to maintain and preserve customer records.

The commission learned May 31 that SIC had announced to its customers it would be abruptly terminating internet and voice services June 1.

“Sandwich Isles Communication failed to provide timely notice to the Public Utilities Commission of its intent to abandon or discontinue service, as required by commission rules and regulations. In line with the Emergency Proclamation issued by Governor Josh Green, M.D., the commission is also concerned that the company may be engaging in conduct that is detrimental to the public interest,” said Public Utilities Commission Chair, Leo Asuncion.

The commission scheduled a show cause hearing for June 17, requiring SIC to explain why it should not be held in violation for failing to comply with rules relating to its provision of regulated service.

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