Utility Service Disconnection Moratorium – Case No. 2023-04643

On August 31, 2023, the PUC issued Order No. 40218, “Directing Maui Utilities to Suspend Termination or Disconnection of Regulated Utility Services due to Non-Payment and/or Assessment of Other Charges through October 17, 2023, and Directing affected Maui Utilities to Pursue all Available Aid” in Case No. 2023-04643.

In addition to directing all PUC-regulated electric, gas, telecommunications, water, and wastewater public utilities located on Maui or providing utility service on Maui to suspend disconnections and file informational reports through October 17, 2023, Order No. 40218 also directed the Maui Utilities to pursue all available aid beyond the October 17, 2023 time frame.

On October 13, 2023, the PUC issued Order No. 40313, “Continuing Suspension of Termination or Disconnection of Maui Utilities’ Regulated Utility Services Due to Customer Non-Payment and/or Assessment of Certain Other Charges”, extending the original Order No. 40218’s suspension of disconnections and reporting requirements from October 17, 2023 to the duration of the Governor’s emergency proclamations relating to wildfires.

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Updated 9/2024