Public Utilities Commission

CDMS eServices is the PUC’s new online portal that makes it easier for you to connect with the PUC, e-file, make payments and more.

Updated 6/2023

The CDMS eServices portal will provide an overall improved user experience allowing you to do things like:

• Submit form-based e-filings
• Make online payments
• Search for cases and filings, such as docketed documents and non-docketed tariffs and reports
• Subscribe email notifications on updates to dockets and cases and other reports
• Associate multiple logins with your account and manage their access

Updated 6/2023

1. Login to eServices.
2. Click on your eFiler name in the upper right and click My Profile.

3. Scroll down to Accounts I Can File On Behalf Of and click on the appropriate Account name.
   NOTE: If you selected a company to “File on Behalf of” click that company’s name, otherwise click on your eFiler account name.
4. Scroll down to Filings, find the eFiling to continue, and click the Action down arrow to the right.
5. Click Continue Filing.

FAQ: How do I Continue an eFiling – Figure 2

Updated 6/2023

1. Login to eServices.
2. Click the Down Arrow next to eFiler name > My Profile

3. Under Accounts click on account the eFiling was Filed On Behalf Of (maybe self).
4. Scroll down to Filings and find the eFiling record (F-######) with the outstanding fee.
5. Under the Action column, click the Down Arrow > Click Pay Filing in Full.

6. Complete ePayment form.

Updated 6/2023

Step 1: Visit the PUC’s website at https://puc.hawaii.gov.
Step 2: Click on the magnifying glass tile labeled “Search Case & Filings”
Step 3: In the search bar, type in the docket number you want to subscribe to, i.e., 2022-0218.
Step 4: After clicking “Search,” locate the correct docket in PUC Cases tab of the results.  Under the “Actions” column, click on the arrow to open a drop-down menu. There should be two options: view and subscribe. We suggest you view the docket before subscribing, or you can go ahead and click subscribe.
Step 5: If this is your first time subscribing to a docket, check your email for a 6-digit verification code and enter it to finish subscribing.

To unsubscribe, locate the docket you are subscribed to. In the “Actions” arrow, choose “view.” Click the “unsubscribe” button at the top and enter the email address you wish to unsubscribe.

Updated 6/2023

It depends. Filings that do not require a fee can be filed free of charge. Filings that do require a payment (such as applications and motions), will require to you make an online payment before to submit your filing.

Updated 6/2023

At this time there are no credit card or ACH/eCheck fees assessed to the filer, but the PUC will only accept credit card or ACH payments up to $25,000. Payments above the $25,000 must be paid by check or cash.

Updated 6/2023

1. Files MUST be in standard .pdf, .xls, .xlsx format.
2. Files MUST not be secured or password protected.
3. Individual file size MUST not exceed 20MB. Larger files must be separated into multiple files.
4. Click the Upload Files button to upload up to 10 files at time. Repeat process to upload more than 10 files.
   NOTE: The first file uploaded will be the first document filed. To ensure the first document is uploaded first, click the Upload File button and ONLY upload the first document. Then click the Upload File button again to upload additional documents.

Updated 6/2023

Individual file size MUST not exceed 20MB. Larger files must be separated into multiple files. To upload multiple files, click the Upload Files button to upload the first 10 files. Repeat process to upload more than files.

Updated 6/2023

1. A Motion for Protective Order must be filed and a protective order issued before a confidential or restricted files maybe submitted. See requirements below for details.
2. Confidential or Restricted files should be in two separate filing.
3. The first non-confidential filing should include the redacted complete documents.
4. The confidential filing should be 1 pdf file that includes:
5. An identifier sheet with the Title “CONFIDENTIAL UNDER PROTECTIVE ORDER” or “RESTRICTED”, Date Submitted, Docket Number, Company Name, Project Name/Subject of Filing, and Protective Order Number.
6. The unredacted confidential pages on Light Yellow paper, with “CONFIDENTIAL UNDER PROTECTIVE ORDER” or “RESTRICTED” and the Docket number stamped on each page, and the confidential texted highlighted in light grey.

Requirements to File Confidential Documents

In order for a party to designate information as confidential, a Commission-issued Protective Order must first be in place. Confidential information refers to information that is protected from public disclosure pursuant to HRS Chapter 92F, the Uniform Information Practices Act (UIPA). Consistent with the UIPA, confidential information must be supported by a description which: (1) identifies in reasonable detail the information’s source, character, and location; (2) states clearly the basis for the claim of confidentiality; and (3) describes, with particularity, the cognizable harm to the filing party from any misuse or unpermitted public disclosure of the information. This description should be included with the filing. Information that is designated as confidential is served on the Commission and other parties and participants to the docket, but cannot be viewed by the public. Confidential information that is filed with the Commission should be accompanied by a public version of the document with the confidential information redacted.

Requirements to File Restricted Documents

In order for a party to designate information as restricted, a Commission-issued Protective Order must first be in place that provides for the designation of both confidential and restricted information. Restricted information refers to information that is protected not only from public disclosure, but also from certain parties and/or participants to the docket. Restricted information

Updated 6/2023

No, the DMS system will be archived as of June 15, 2023 at 4:30 pm.

Updated 6/2023

All the files on DMS will be migrated to CDMS eServices, but as we transition to the new system, you may need to temporarily access both the new CDMS eServices system to make and view filings after June 19, 2023 and also use the old archived DMS system to view filings made on or before June 15, 2023.  Data migration to the new CDMS eServices is estimated to be completed in July 2023.

We will post a notice on the CDMS Help page when all files have been migrated and the old DMS system will be taken offline.

Updated 6/2023

Yes. To continue receiving email notifications, you must re-subscribe to docket updates and reports in CDMS eServices beginning June 19.

Updated 6/2023

Yes. You must sign up for a new account in CDMS eServices on or after June 19, 2023 to e-file because the old DMS system will stop accepting filings after June 14, 2023.

Updated 6/2023