Public Utilities Commission

No, Hawaiian Electric is currently deploying advanced meters, or “smart meters,” to all customers. These meters provide many benefits to customers, including enhanced communication with the utility that eliminates the need for Hawaiian Electric to physically read meters at customer premises, reducing costs and retaining customer privacy. To be selected for the TOU Study, customers must have smart meters installed for at least six months, but not all customers with smart meters will be selected for the TOU Study. Customers can also separately opt out of receiving a smart meter. See more information regarding the smart meter program at Hawaiian Electric’s website.