CDMS eServices Help

CDMS eServices is the PUC’s new Case and Document Management System public portal that replaces the Document Management System (DMS). CDMS launched June 19th, 2023 to align with the 2018 State Auditor’s recommendation to improve the PUC’s IT infrastructure and customer accessibility.

How To Videos

Title Video Script
How to Register for an eFiler Account YouTube Link pdf
How to Request to “File on Behalf Of” an entity’s eAccount YouTube Link pdf
How to File a Docketed Case Document YouTube Link pdf

Frequently Asked Questions (FAQs)

CDMS eServices Overview

  • What is CDMS eServices?

    CDMS eServices is the PUC’s new online portal that makes it easier for you to connect with the PUC, e-file, make payments and more.

    Updated 6/2023
  • What can I do in CDMS eServices?

    The CDMS eServices portal will provide an overall improved user experience allowing you to do things like:

    • Submit form-based e-filings
    • Make online payments
    • Search for cases and filings, such as docketed documents and non-docketed tariffs and reports
    • Subscribe email notifications on updates to dockets and cases and other reports
    • Associate multiple logins with your account and manage their access
    Updated 6/2023
  • Is there a fee to eFile?

    It depends. Filings that do not require a fee can be filed free of charge. Filings that do require a payment (such as applications and motions), will require to you make an online payment before to submit your filing.

    Updated 6/2023
  • Are there fees for credit card or ACH/eCheck payments

    At this time there are no credit card or ACH/eCheck fees assessed to the filer, but the PUC will only accept credit card or ACH payments up to $25,000. Payments above the $25,000 must be paid by check or cash.

    Updated 6/2023
  • What is maximum file size for eFiling attachments?

    Individual file size MUST not exceed 20MB. Larger files must be separated into multiple files. To upload multiple files, click the Upload Files button to upload the first 10 files. Repeat process to upload more than files.

    Updated 6/2023

CDMS eServices

  • I want to receive an email notification whenever new a document is filed into a particular docket. How do I subscribe to docket updates?

    Step 1: Visit the PUC’s website at https://puc.hawaii.gov.
    Step 2: Click on the magnifying glass tile labeled “Search Case & Filings”
    Step 3: In the search bar, type in the docket number you want to subscribe to, i.e., 2022-0218.
    Step 4: After clicking “Search,” locate the correct docket in PUC Cases tab of the results.  Under the “Actions” column, click on the arrow to open a drop-down menu. There should be two options: view and subscribe. We suggest you view the docket before subscribing, or you can go ahead and click subscribe.
    Step 5: If this is your first time subscribing to a docket, check your email for a 6-digit verification code and enter it to finish subscribing.

    To unsubscribe, locate the docket you are subscribed to. In the “Actions” arrow, choose “view.” Click the “unsubscribe” button at the top and enter the email address you wish to unsubscribe.

    Updated 6/2023

CDMS eServices Launch

  • Can I still use the old DMS after CDMS launches on June 19, 2023?

    No, the DMS system will be archived as of June 15, 2023 at 4:30 pm. However, it will remain online in view-only mode until data migration to the new CDMS is complete. Data migration is estimated to be completed in July 2023.

    Updated 6/2023
  • Where are the older files?

    All the files on DMS will be migrated to CDMS eServices, but as we transition to the new system, you may need to temporarily access both the new CDMS eServices system to make and view filings after June 19, 2023 and also use the old archived DMS system to view filings made on or before June 15, 2023.  Data migration to the new CDMS eServices is estimated to be completed in July 2023.

    We will post a notice on the CDMS Help page when all files have been migrated and the old DMS system will be taken offline.

    Updated 6/2023
  • I was subscribed to DMS docket updates and/or the Daily Activity Report.
    Do I need to resubscribe in CDMS eServices?

    Yes. To continue receiving email notifications, you must re-subscribe to docket updates and reports in CDMS eServices beginning June 19.

    Updated 6/2023
  • I have an existing e-filer account in DMS. Do I need to re-register for an e-Filer account in CDMS eServices?

    Yes. You must sign up for a new account in CDMS eServices on or after June 19, 2023 to e-file because the old DMS system will stop accepting filings after June 14, 2023.

    Updated 6/2023

Glossary of Terms

  • CDMS eServices is the PUC’s new Case & Document Management System (CDMS) online portal that makes it easier for you to connect with the PUC, e-file, make payments and more.
  • eFiling (E-Filing) are electronic filings submitted through the PUC’s CDMS eServices.
  • ePayment are electronic payments received through the PUC’s CDMS eServices.
  • eFilers are public users who register on the PUC’s CDMS eServices.
  • eAccounts are PUC regulated entities company accounts in the CDMS.  Each eAccount will have one or more eFilers assigned as an eAdministrator.
  • eAdministrator is the administrator of the eAccount with the ability to approve, deny, or remove “File On Behalf Of” rights.  Each account may have more than one eAdministrator.
  • File On Behalf Of access grants an eFiler the ability to submit a filing for an eAccount of a regulated entities.

Filing Document Style Guide

Coming Soon

Updated 6/2023