Coronavirus 2019 (COVID-19) Information, Updates and Resources

General Information

Statement from Hawaii Public Utilities Commission on COVID-19 Emergency

On March 24, 2020, the PUC issued a statement laying out the Hawaii Public Utilities Commission’s (“PUC” or “Commission”) plan for prioritizing actions and requests in response to the COVID-19 Emergency.

Electronic Filing and Services Procedures

On March 13, 2020, the Commission issued Order No. 37043 initiating emergency procedures in response to the COVID-19 outbreak and we have completed our transition to an all-electronic filing system and telework for all of our staff.

Effective March 16, 2020, all submissions to the Hawaii PUC must be done electronically via the Commission website (eFiling system), email or phone.

News & Updates by Industry

General

  • Commission Order Suspending the Authority of Regulated Utilities to Terminate or Disconnect Services Due to Non-Payment
    The Commission issued Order No. 37125 on May 4, 2020 addressing the Consumer Advocate’s request that the Commission suspend the authority of regulated electric, gas, water/wastewater, and telecom utilities to terminate or disconnect services due to non-payment, and avoid the assessment of other unreasonable charges.  The PUC issued a Protective Order on May 15, 2020, and served it on the relevant public utilities, to govern the filing of confidential information with the Commission pursuant to the reporting requirements laid out in Order No. 37125.
  • The Commission issued Order No. 37153 on May 28, 2020, extending the suspension of service disconnections until June 30, 2020.
  • The Commission issued Order No. 37189 on June 26, 2020, extending the suspension of service disconnections until July 31, 2020, and authorizing utilities that elect to suspend disconnections beyond July 31, 2020, to book regulatory assets related to the costs associated with that suspension, through September 1, 2020.
  • The Commission issued Order No. 37251 on July 31, 2020, extending the suspension of service disconnections until August 31, 2020, and authorizing utilities that elect to suspend disconnections beyond August 31, 2020, to book regulatory assets related to the costs associated with that suspension, through October 1, 2020.

Transportation – Water Carriers

Transportation – Motor Carriers

Energy

Water/Wastewater

  • POSTPONED: Public Hearing for Application of Lanai Water Company Requesting General Increase in Rates for Potable and Non-Potable Water Distribution Services
    The STATE OF HAWAII PUBLIC UTILITIES COMMISSION (“Commission”), in light of the rapidly developing COVID-19 situation, is postponing the public hearing for Lanai Water Company, scheduled for Monday, March 16, 2020. The Commission regrets the inconvenience this may cause, but believes postponing the public hearing is prudent in light of the circumstances. The Commission will subsequently publish an amended notice of hearing providing information about the amended hearing date and location.

Telecommunications

No updates at this time.